Help Centre

How can we help?

Step-by-step guides for everything in PunchFlow. Can't find what you need? Contact us.

🚀

Getting Started

Account setup, adding employees, setting PINs, and opening your first kiosk. Up and running in under 5 minutes.

  • → Create your account
  • → Add employees & set PINs
  • → Open the kiosk URL
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Kiosk Setup

How to configure and use the kiosk on any device. Bookmarking, idle timeout, PIN resets, and more.

  • → Supported devices & browsers
  • → Bookmarking the kiosk URL
  • → Resetting a forgotten PIN
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Managing Employees

Adding, editing, and deactivating employees. Pay rates, employee profiles, and payment recording.

  • → Add & edit employees
  • → Set pay rates
  • → Record pay runs
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Reports & Exports

Filtering time logs, understanding hour calculations, and exporting to CSV or PDF for payroll.

  • → Filter by date & employee
  • → Export to CSV for Xero/MYOB
  • → Pay period presets
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Billing & Plans

Plan overview, upgrading and downgrading, cancellation, and what happens to your data.

  • → Upgrade or downgrade plan
  • → Cancel your subscription
  • → Data on plan change
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FAQ

Answers to common questions about pricing, security, integrations, and more.

  • → Payroll integration
  • → Data security & privacy
  • → Buddy punching prevention

Still stuck? Contact us — we reply within 1 business day.